Momentum Marketing
Terms and Conditions

1.About Momentum Marketing

Momentum Marketing is a Canadian digital agency providing services including, but not limited to:

Website design and development

Branding and creative design

Digital consultancy

User experience design

Social media asset creation

Logo and identity packages

We are committed to delivering high-quality digital solutions with transparency and a zero-risk payment process.

2. Service Scope

Momentum Marketing provides services based on the agreed project scope, confirmed through:

Written proposals

Email confirmation

Signed agreements

Invoices

Online form submissions

The project scope includes deliverables, timelines, revision cycles, and technical requirements. Additional work outside the agreed scope may require a separate quote and approval.

3. Project Process

Our standard process includes:

Discovery & Requirements

Initial Drafts or Mockups

Revisions

Final Delivery

Client Approval

Final Payment & Handover

This structured process ensures clarity, transparency, and minimized dispute risk.

4. Payment Terms

4.1 No Upfront Payment

Momentum Marketing does not charge upfront for custom digital service projects.

4.2 Payment Upon Completion

Payment is only requested after the project has been completed and the Client confirms satisfaction.

Accepted approval methods:

Email confirmation

Message confirmation

Accepting final deliverables

Sign-off form

4.3 Invoicing

Once approved, an invoice will be issued. Payments may be completed through Stripe, bank transfer, or other approved methods.

4.4 Release of Final Deliverables

Full access, source files, and production-ready assets are delivered after payment is received.

5. Revisions Policy

Projects include defined revision cycles (typically 1–3). Additional revisions or major scope changes may require additional cost with Client approval.

Revisions do not cover:

Full redesigns

New features/pages not in original scope

Fundamental project direction changes

6. Refund & Cancellation Policy

6.1 Zero-Risk Payment Structure

Because payment is collected only after work is completed to the Client’s satisfaction, refunds are generally unnecessary.

6.2 Client Cancels Before Completion

If the Client cancels before reviewing final work:

No payment is required

Momentum Marketing retains all ownership of work produced up to cancellation

6.3 After Approval & Payment

Once the Client:

Approves the final deliverables

Completes payment

Receives handover

All sales are final, as digital services have been fully delivered.

6.4 Dispute Resolution

The Client agrees to contact Momentum Marketing to resolve any concerns before initiating a chargeback or dispute, allowing us to resolve issues promptly and professionally.

7. Delivery of Services

After payment, Momentum Marketing delivers final files, assets, or credentials, which may include:

Website files or live deployment

Branding packages (PNG, JPG, SVG, PDF, AI, EPS)

Social media kits

Brand guidelines

Login credentials

Delivery is completed digitally through email or secure file-sharing.

8. Client Responsibilities

Clients agree to:

Provide accurate project information

Supply necessary materials (text, images, logins, etc.)

Review drafts promptly

Communicate clearly

Approve work in writing before invoicing

Delays in communication may affect timelines.

9. Intellectual Property

9.1 Ownership Before Payment

Momentum Marketing retains full ownership of all work until payment is received.

9.2 Ownership After Payment

Upon full payment, all finalized deliverables become the Client’s property unless otherwise specified.

10. Third-Party Tools & Services

Some projects may require third-party software, hosting, or integrations. Any associated fees from third parties are the Client’s responsibility unless explicitly agreed upon.

11. Warranty & Support

Momentum Marketing provides up to 30 days of post-delivery support, covering:

Minor technical issues

Small corrections

Assistance with delivered files

Additional support packages may be purchased separately.

12. Limitation of Liability

Momentum Marketing is not liable for:

Loss of revenue